Customer Survey

Name:

1. Please check if you consider any of the following a strength or weakness of our Office Staff:
Strength: Weakness:  
Easy to communicate with
Knowledgeable, friendliness, helpfulness
Explained our process to you
Flexibility of appointment to your needs or schedule


2. Please check if you consider any of the following a strength or weakness of our Roof or Gutter Specialist before the project started:
Strength: Weakness:  
Timeliness
Professionalism
Overall Knowledge
Explained and reviewed your options
Flexibility for completing work to your needs / schedule


3. Please check if you consider any of the following a strength or weakness of our Roof or Gutter Specialist after the project started:
Strength: Weakness:  
Timeliness
Professionalism
Overall Knowledge
Explained and reviewed the scope of work
Flexibility for completing work to your needs / schedule


4. What are one or two main reasons you choose to do business with Roof Solutions?
Simple and easy process
Value of work
Stability of company
100% satisfaction guarantee
Professionalism and knowledge of staff
Use of eco-friendly materials
Overhead Care Club
Other


5. Please check if you consider any of the following a strength or weakness of our Crew during your project:
Strength: Weakness:  
Timeliness and efficiency
Easy to communicate with
Professionalism
Overall neatness of project
Followed up when completed


6. Was the job completed on time and in the manner you expected?
Yes
No
If not, please explain why:


7. Overall, how satisfied are you with the work that Roof Solutions performed?

1
Very Unsatisfied
 		 2
Unsatisfied
 		 3
Neutral
 		 4
Satisfied
 		 5
Very
Satisfied


8. If for some reason you were not satisfied with any part of our work, what is one thing we can do to make you a satisfied client?


9. Is there anything else you can share with our company, in an effort to improve our service?


10. May we add you to our referral list?
Yes
No
         If so, what is the best way to contact you?
         Phone
         Email
         Other:


11. Would you like to be added to our client email list, so you can receive seasonal coupons and tips to keep your home's roof and gutters in tip top shape? (This email is only for Roof Solutions seasonal coupons and tips.)
Yes: Email
No


 

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